CANCELLATION, REFUND AND RETURNS

• However, the customers can review or cancel their order within 2 hours of its placement but not later than 8 PM on any particular day. The Company may initiate appropriate changes in the penultimate time cancelation of orders at its own discretion. The Company, in general does not promote cancellation of orders, once the payment has been made on its portal.

• Cancellation / Refund shall be permissible on compelling circumstances after assessment of the request made by the customer supported with documentary evidence of occurrence / existence of such constraints.

• The Company expects the customers to check, at the first place, the contents delivered. In the event the customers are not satisfied with the contents delivered both in terms of quality and or quantity, they are advised to immediately get in touch with the customer care and the Company’s Delivery Partner within 12 hours of delivery.

• The Company assures to resolve the issue within 3 days of the complaint made either through refund or replacement of goods in the event the customer opts for the same.

• The fruit and vegetable, once ordered are not returnable under any circumstances, however, in case of any discrepancy or default thereof the customers are within their right to invoke other relevant provisions of this agreement.

• In the event the Company is not able to deliver, at customers doorstep, either because of their non-availability at the given address or by providing some wrong information in the Log-in details, their orders for fresh fruits and vegetables, even after two attempts, the customers shall self-pick the same from Company’s delivery partner premises on the same day, latest by 8.00 PM. In the event of failure of the customers on these two counts, the order shall be deemed cancelled and the Company will not be responsible either for delivery of fresh fruits and vegetables or for refund. No claim of whatsoever kind shall be entertained under these circumstances.
• All permissible refunds shall be creditable to individual’s Welcome Swag Wallet only.